Had to close the app entirely. I sent 3 emails to the company, and never heard back from then. I Uninstalled, then reinstalled the app. If it happens again, then I'm done with this app for good. There's nothing more upsetting to finally win a royal flush and have the app freeze and no way to get the credits.

Very unhappy!!! HI Lorraine. Checking in to see if the issue was resolved. We are sorry that you may have lost credits.

Please open the app, click on the menu in the top right, choose HELP and click SUPPORT. There you can explain your issue and our team will be happy to look into it. We typically respond to all app support requests by email within 48 hours.

I just downloaded so I'm not sure yet. I don't know why you just can't back out of the game without clearing the pages you've already been in. It makes me feel like it's constantly in the background depleting my phone battery.

The bouses are pretty good and watching the videos for extra coins is good but I feel you should get better than coins. It's evety 2 hours but I don't go into it every 2 hours so I can't play long. I have this on two devices, so I uninstalled and reinstalled on one based on a history of being allowed to do so in multiple other games without losing points.

I lost 2, points which took forever to build up. Love these games but takes a long time to build a bank, daily spin is not scheduled, and ultimately might not be worth the effort to rebuild.

Hi Debbie. We are very sorry you have encountered this issue. In order for us to help, please open the app, click on the menu in the top right, choose HELP and click SUPPORT.

In less-competitive markets, where the demand for space to play is great, casinos will offer lower-paying machines because they will be played despite the low payoffs.

Enough Americans have an easy familiarity with the rank of poker hands that video poker has become one of the most popular casino games.

As gambling markets mature and players become more experienced, the demand for video poker has tended to become stronger. In Nevada, casinos with a clientele of locals devote more than 50 percent of slot space to video poker, and there are video poker bars that offer few other gambling options.

The major resorts that cater to tourists turn a lower percentage of space to video poker, about 10 percent to 15 percent. That's about the percentage you'll find in other United States gaming destinations.

In Missouri, as soon as voters allowed games of chance, about 80 percent of slot space was turned over to reel slots. In the early s, Si Redd and his new International Gaming Technology entered into a licensing agreement with Bally's Manufacturing that gave IGT exclusive rights to manufacture video poker machines.

Few people recognized the potential at the time, but that gave IGT the boost it needed to become Bally's main competitor in producing electronic gaming devices. Today IGT and Bally's both produce video poker machines, and their machines take up most of the floor space devoted to electronic gaming devices across the country.

If you're ready to join the video poker craze, you have found the right article. In the following pages, you will learn how to navigate the sea of buttons and flashing lights that is a video poker machine, as well as tips and tactics to come out a winner.

Let's get started with a quick refresher on the winning hands in poker. Royal flush: Ace-king-queen-jack all of the same suit hearts, clubs, spades, or diamonds.

Straight flush: Five consecutive cards of the same suit; for example, , all of clubs. Four of a kind: Four cards of the same rank; for example, ace of hearts, ace of spades, ace of clubs, ace of diamonds.

Full house: Three cards of one rank, two cards of another rank; for example, 3 of diamonds, 3 of hearts, 3 of spades, 6 of hearts, 6 of spades. Straight: Five consecutive cards of mixed suits; for example, 2 of diamonds, 3 of hearts, 4 of diamonds, 5 of clubs, 6 of spades.

Three of a kind: Three cards of the same rank; for example, 6 of hearts, 6 of clubs, 6 of diamonds. Two pair: Two cards of one rank, two cards of another rank; for example, ace of spades, ace of hearts, 7 of clubs, 7 of diamonds. Now that you know how to win, let's take a look at the device that you'll be playing on.

Move on to the next section to learn the anatomy of a video poker machine. Almost all video poker machines in use today are variations on five-card draw poker.

Attempts have been made to introduce machines based on seven-card stud, and a few machines based on five-card stud are in use. But five-card draw is the basic game, and Jacks or Better is the game by which most varieties are based.

There is no dealer's hand or no other player's hand to beat; payoffs are strictly according to a pay table posted on the machine.

The lowest winning hand is a pair of jacks or better a pair of queens, kings, or aces. Each machine features a video screen on which the images of cards are dealt. Winnings are usually compiled as credits, which the player may cash out at any time, and the credits are also displayed on a meter on the video screen.

On some machines the pay table will also be on the screen; on others, the pay table is painted on the machine's glass. Below the screen is a console that includes a bill validator. Players slide in currency, and credits then appear on the screen.

Play begins when the player pushes the buttons to bet and deal. Most machines accept up to five coins or credits at a time. If the player hits Bet Max, the machine will deduct five credits and deal the hand.

Once you've made your bet, five cards are dealt faceup on the screen. You have the option of holding or discarding any or all of the cards. You may hit the same button again to cancel the hold decision.

All cards not held will then be discarded, and new cards will be turned up to take their places. These five cards are the final hand. The machine compares that hand to the pay table, and if the hand is a winner, the corresponding number of credits are added to the meter.

Until recently, some video poker machines called for the player to push a button to discard a card rather than to hold it. That caused some confusion for players moving from one type of machine to the other.

Today, "HOLD" buttons are standard, though a few older machines of the "DISCARD" type remain in use. The version of Jacks or Better regarded as full-pay, returning The full table for a machine, with returns for one coin played, is as follows: Pair of jacks or better, 1; two pair, 2; three of a kind, 3; straight, 4; flush, 6; full house, 9; four of a kind, 25; straight flush, 50; and royal flush, With one exception, payoffs are proportional to the number of coins played; that is, three of a kind returns three coins with one coin played, six for two, nine for three, 12 for four, or 15 for five.

The exception comes on a royal flush, which pays coins for one, for two, for three, 1, for four, but on the fifth coin jumps to a return of 4, coins. Casinos usually change the machines' payout percentages by lowering the payouts on the flush and full house. In many casinos throughout the United States, machines, paying 8-for-1 on the full house and 5-for-1 on the flush, and machines are offered instead of the games.

With optimal play, an machine yields Full-pay machines are most common in Nevada, but they can be found in Illinois, Indiana, Mississippi, Missouri -- indeed, nearly anywhere there is competition for players.

Even in Nevada, some casinos offer the pay table, sometimes even alternating and pay tables at the same bank of machines. Be sure to read the pay table before sitting down to play. If you are in an area with several casinos within walking distance, do not settle for a pay table that is below the standard for the area.

The best Jacks or Better machines ever offered were and machines at a casino in Las Vegas. Both versions carried payout percentages of more than percent for optimal play, a fact the casino proudly trumpeted with signs on every machine. Of course, the casino didn't lose money on these machines -- most video poker players aren't skilled enough to play at optimal level.

One caution: Even a skilled player on percent-plus machines will have more losing sessions than winners. Those percentages assume that over the long haul the player will hit a normal share of royal flushes with full coins played.

Royal flushes are expected about once every 40, hands -- about once every 80 hours of play. There are no guarantees, however. Please "Login" to view the documents below. A Global Leader in Gaming. Careers Investors News Events.

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Bigger Bass Bonanza. Multi-line slot machines have become more popular since the s. These machines have more than one payline, meaning that visible symbols that are not aligned on the main horizontal may be considered as winning combinations.

Traditional three-reel slot machines commonly have one, three, or five paylines while video slot machines may have 9, 15, 25, or as many as different paylines.

Most accept variable numbers of credits to play, with 1 to 15 credits per line being typical. The higher the amount bet, the higher the payout will be if the player wins.

One of the main differences between video slot machines and reel machines is in the way payouts are calculated. With reel machines, the only way to win the maximum jackpot is to play the maximum number of coins usually three, sometimes four or even five coins per spin.

With video machines, the fixed payout values are multiplied by the number of coins per line that is being bet. In other words: on a reel machine, the odds are more favorable if the gambler plays with the maximum number of coins available.

Multi-way games may be configured to allow players to bet by-reel: for example, on a game with a 3x5 pattern often referred to as a way game , playing one reel allows all three symbols in the first reel to potentially pay, but only the center row pays on the remaining reels often designated by darkening the unused portions of the reels.

Other multi-way games use a 4x5 or 5x5 pattern, where there are up to five symbols in each reel, allowing for up to 1, and 3, ways to win respectively. The Australian manufacturer Aristocrat Leisure brands games featuring this system as "Reel Power", "Xtra Reel Power" and "Super Reel Power" respectively.

A variation involves patterns where symbols are adjacent to one another. Most of these games have a hexagonal reel formation, and much like multi-way games, any patterns not played are darkened out of use. The latter are typically known as "high limit" machines, and machines configured to allow for such wagers are often located in dedicated areas which may have a separate team of attendants to cater to the needs of those who play there.

The machine automatically calculates the number of credits the player receives in exchange for the cash inserted. Newer machines often allow players to choose from a selection of denominations on a splash screen or menu.

A bonus is a special feature of the particular game theme, which is activated when certain symbols appear in a winning combination.

Bonuses and the number of bonus features vary depending upon the game. In other bonus rounds, the player is presented with several items on a screen from which to choose. As the player chooses items, a number of credits is revealed and awarded. Some bonuses use a mechanical device, such as a spinning wheel, that works in conjunction with the bonus to display the amount won.

A candle is a light on top of the slot machine. It flashes to alert the operator that change is needed, hand pay is requested or a potential problem with the machine. It can be lit by the player by pressing the "service" or "help" button. A coin hopper is a container where the coins that are immediately available for payouts are held.

When a certain preset coin capacity is reached, a coin diverter automatically redirects, or "drops", excess coins into a "drop bucket" or "drop box". Unused coin hoppers can still be found even on games that exclusively employ Ticket-In, Ticket-Out technology, as a vestige.

The credit meter is a display of the amount of money or number of credits on the machine. On mechanical slot machines, this is usually a seven-segment display , but video slot machines typically use stylized text that suits the game's theme and user interface.

The drop bucket or drop box is a container located in a slot machine's base where excess coins are diverted from the hopper. Typically, a drop bucket is used for low-denomination slot machines and a drop box is used for high-denomination slot machines. A drop box contains a hinged lid with one or more locks whereas a drop bucket does not contain a lid.

The contents of drop buckets and drop boxes are collected and counted by the casino on a scheduled basis. Free spins are a common form of bonus, where a series of spins are automatically played at no charge at the player's current wager. Free spins are usually triggered via a scatter of at least three designated symbols with the number of spins dependent on the number of symbols that land.

Some games allow the free spins bonus to "retrigger", which adds additional spins on top of those already awarded. There is no theoretical limit to the number of free spins obtainable. Some games may have other features that can also trigger over the course of free spins.

A hand pay refers to a payout made by an attendant or at an exchange point "cage" , rather than by the slot machine itself. A hand pay occurs when the amount of the payout exceeds the maximum amount that was preset by the slot machine's operator.

Usually, the maximum amount is set at the level where the operator must begin to deduct taxes. A hand pay could also be necessary as a result of a short pay.

Hopper fill slip is a document used to record the replenishment of the coin in the coin hopper after it becomes depleted as a result of making payouts to players. The slip indicates the amount of coin placed into the hoppers, as well as the signatures of the employees involved in the transaction, the slot machine number and the location and the date.

MEAL book M achine e ntry a uthorization l og is a log of the employee's entries into the machine. Low-level or slant-top slot machines include a stool so the player may sit down. Stand-up or upright slot machines are played while standing. Optimal play is a payback percentage based on a gambler using the optimal strategy in a skill-based slot machine game.

Payline is a line that crosses through one symbol on each reel, along which a winning combination is evaluated. Classic spinning reel machines usually have up to nine paylines, while video slot machines may have as many as one hundred.

Paylines could be of various shapes horizontal, vertical, oblique, triangular, zigzag, etc. Persistent state refers to passive features on some slot machines, some of which able to trigger bonus payouts or other special features if certain conditions are met over time by players on that machine.

Roll-up is the process of dramatizing a win by playing sounds while the meters count up to the amount that has been won. Short pay refers to a partial payout made by a slot machine, which is less than the amount due to the player.

This occurs if the coin hopper has been depleted as a result of making earlier payouts to players. The remaining amount due to the player is either paid as a hand pay or an attendant will come and refill the machine. A scatter is a pay combination based on occurrences of a designated symbol landing anywhere on the reels, rather than falling in sequence on the same payline.

A scatter pay usually requires a minimum of three symbols to land, and the machine may offer increased prizes or jackpots depending on the number that land. Scatters are frequently used to trigger bonus games, such as free spins with the number of spins multiplying based on the number of scatter symbols that land.

The scatter symbol usually cannot be matched using wilds, and some games may require the scatter symbols to appear on consecutive reels in order to pay. On some multiway games, scatter symbols still pay in unused areas. Taste is a reference to the small amount often paid out to keep a player seated and continuously betting.

Only rarely will machines fail to pay even the minimum out over the course of several pulls. Tilt is a term derived from electromechanical slot machines' " tilt switches ", which would make or break a circuit when they were tilted or otherwise tampered with that triggered an alarm.

While modern machines no longer have tilt switches, any kind of technical fault door switch in the wrong state, reel motor failure, out of paper, etc. is still called a "tilt". A theoretical hold worksheet is a document provided by the manufacturer for every slot machine that indicates the theoretical percentage the machine should hold based on the amount paid in.

The worksheet also indicates the reel strip settings, number of coins that may be played, the payout schedule, the number of reels and other information descriptive of the particular type of slot machine. Volatility or variance refers to the measure of risk associated with playing a slot machine.

A low-volatility slot machine has regular but smaller wins, while a high-variance slot machine has fewer but bigger wins. Weight count is an American term referring to the total value of coins or tokens removed from a slot machine's drop bucket or drop box for counting by the casino's hard count team through the use of a weigh scale.

Wild symbols substitute for most other symbols in the game similarly to a joker card , usually excluding scatter and jackpot symbols or offering a lower prize on non-natural combinations that include wilds. How jokers behave are dependent on the specific game and whether the player is in a bonus or free games mode.

Sometimes wild symbols may only appear on certain reels, or have a chance to "stack" across the entire reel. Each machine has a table that lists the number of credits the player will receive if the symbols listed on the pay table line up on the pay line of the machine.

Some symbols are wild and can represent many, or all, of the other symbols to complete a winning line. Especially on older machines, the pay table is listed on the face of the machine, usually above and below the area containing the wheels.

On video slot machines, they are usually contained within a help menu, along with information on other features. Historically, all slot machines used revolving mechanical reels to display and determine results. Although the original slot machine used five reels, simpler, and therefore more reliable, three reel machines quickly became the standard.

This limited the manufacturer's ability to offer large jackpots since even the rarest event had a likelihood of 0. Although the number of symbols eventually increased to about 22, allowing 10, combinations, [20] this still limited jackpot sizes as well as the number of possible outcomes.

In the s, however, slot machine manufacturers incorporated electronics into their products and programmed them to weight particular symbols. Thus the odds of losing symbols appearing on the payline became disproportionate to their actual frequency on the physical reel.

A symbol would only appear once on the reel displayed to the player, but could, in fact, occupy several stops on the multiple reel. In , Inge Telnaes received a patent for a device titled, "Electronic Gaming Device Utilizing a Random Number Generator for Selecting the Reel Stop Positions" US Patent , [21] which states: "It is important to make a machine that is perceived to present greater chances of payoff than it actually has within the legal limitations that games of chance must operate.

With microprocessors now ubiquitous, the computers inside modern slot machines allow manufacturers to assign a different probability to every symbol on every reel. To the player, it might appear that a winning symbol was "so close", whereas in fact the probability is much lower.

In the s in the U. These used a number of features to ensure the payout was controlled within the limits of the gambling legislation. As a coin was inserted into the machine, it could go either directly into the cashbox for the benefit of the owner or into a channel that formed the payout reservoir, with the microprocessor monitoring the number of coins in this channel.

The drums themselves were driven by stepper motors, controlled by the processor and with proximity sensors monitoring the position of the drums. A "look-up table" within the software allows the processor to know what symbols were being displayed on the drums to the gambler.

This allowed the system to control the level of payout by stopping the drums at positions it had determined. If the payout channel had filled up, the payout became more generous; if nearly empty, the payout became less so thus giving good control of the odds.

Video slot machines do not use mechanical reels, but use graphical reels on a computerized display. As there are no mechanical constraints on the design of video slot machines, games often use at least five reels, and may also use non-standard layouts.

This greatly expands the number of possibilities: a machine can have 50 or more symbols on a reel, giving odds as high as million to 1 against — enough for even the largest jackpot.

As there are so many combinations possible with five reels, manufacturers do not need to weight the payout symbols although some may still do so. Instead, higher paying symbols will typically appear only once or twice on each reel, while more common symbols earning a more frequent payout will appear many times.

Video slot machines usually make more extensive use of multimedia , and can feature more elaborate minigames as bonuses. Modern cabinets typically use flat-panel displays , but cabinets using larger curved screens which can provide a more immersive experience for the player are not uncommon.

Video slot machines typically encourage the player to play multiple "lines": rather than simply taking the middle of the three symbols displayed on each reel, a line could go from top left to the bottom right or any other pattern specified by the manufacturer.

As each symbol is equally likely, there is no difficulty for the manufacturer in allowing the player to take as many of the possible lines on offer as desired — the long-term return to the player will be the same. The difference for the player is that the more lines they play, the more likely they are to get paid on a given spin because they are betting more.

To avoid seeming as if the player's money is simply ebbing away whereas a payout of credits on a single-line machine would be bets and the player would feel they had made a substantial win, on a line machine, it would only be five bets and not seem as significant , manufacturers commonly offer bonus games, which can return many times their bet.

The player is encouraged to keep playing to reach the bonus: even if they are losing, the bonus game could allow them to win back their losses. This is known as the "theoretical payout percentage" or RTP, "return to player". The minimum theoretical payout percentage varies among jurisdictions and is typically established by law or regulation.

The winning patterns on slot machines — the amounts they pay and the frequencies of those payouts — are carefully selected to yield a certain fraction of the money paid to the "house" the operator of the slot machine while returning the rest to the players during play.

Within some EGM development organizations this concept is referred to simply as "par". Play now! A slot machine's theoretical payout percentage is set at the factory when the software is written. Changing the payout percentage after a slot machine has been placed on the gaming floor requires a physical swap of the software or firmware , which is usually stored on an EPROM but may be loaded onto non-volatile random access memory NVRAM or even stored on CD-ROM or DVD , depending on the capabilities of the machine and the applicable regulations.

Based on current technology, this is a time-consuming process and as such is done infrequently. Other jurisdictions, including Nevada, randomly audit slot machines to ensure that they contain only approved software. Historically, many casinos, both online and offline, have been unwilling to publish individual game RTP figures, making it impossible for the player to know whether they are playing a "loose" or a "tight" game.

Since the turn of the century, some information regarding these figures has started to come into the public domain either through various casinos releasing them—primarily this applies to online casinos—or through studies by independent gambling authorities. The return to player is not the only statistic that is of interest.

The probabilities of every payout on the pay table is also critical. For example, consider a hypothetical slot machine with a dozen different values on the pay table. However, the probabilities of getting all the payouts are zero except the largest one.

Also, most people would not win anything, and having entries on the paytable that have a return of zero would be deceptive. As these individual probabilities are closely guarded secrets, it is possible that the advertised machines with high return to player simply increase the probabilities of these jackpots.

The added advantage is that these large jackpots increase the excitement of the other players. The table of probabilities for a specific machine is called the Probability and Accounting Report or PAR sheet, also PARS commonly understood as Paytable and Reel Strips. Mathematician Michael Shackleford revealed the PARS for one commercial slot machine, an original International Gaming Technology Red White and Blue machine.

This game, in its original form, is obsolete, so these specific probabilities do not apply. He only published the odds after a fan of his sent him some information provided on a slot machine that was posted on a machine in the Netherlands. The psychology of the machine design is quickly revealed.

There are 13 possible payouts ranging from to 2, The payout comes every 8 plays. The payout comes every 33 plays, whereas the payout comes every plays. Most players assume the likelihood increases proportionate to the payout. The one mid-size payout that is designed to give the player a thrill is the payout.

It is programmed to occur an average of once every plays. The payout is high enough to create excitement, but not high enough that it makes it likely that the player will take their winnings and abandon the game.

In contrast the payout occurs only on average of once every 6, plays. The player who continues to feed the machine is likely to have several mid-size payouts, but unlikely to have a large payout.

He quits after he is bored or has exhausted his bankroll. Despite their confidentiality, occasionally a PAR sheet is posted on a website.

They have limited value to the player, because usually a machine will have 8 to 12 different possible programs with varying payouts.

In addition, slight variations of each machine e. The casino operator can choose which EPROM chip to install in any particular machine to select the payout desired. The result is that there is not really such a thing as a high payback type of machine, since every machine potentially has multiple settings.

From October to February , columnist Michael Shackleford obtained PAR sheets for five different nickel machines; four IGT games Austin Powers , Fortune Cookie , Leopard Spots and Wheel of Fortune and one game manufactured by WMS; Reel 'em In.

Without revealing the proprietary information, he developed a program that would allow him to determine with usually less than a dozen plays on each machine which EPROM chip was installed.

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